Our T&Cs

All cancellations must be in writing.

Please note that all cancellations will incur an administration fee.

Please see our terms and conditions  for details prior to booking.

***Full Payment Due 4 weeks prior***

Additional Tour Operator's T&Cs

1. Passengers must check-in and are ready to board the vessel at least 15 minutes prior to the departure time. Freedom Exclusive Charters reserve the right to reassign seats if customers do not arrive by this time.
2.  Any person who may be pregnant, suffer from back, neck or heart conditions, or have conditions that may cause a risk to their health, must notify Freedom Exclusive Charters or the Master of their vessel before departure.
3. Prior to departure for snorkelling or other activities, all Adult passengers may be required to sign an Assumption of Risk Form. Minors require a parent or guardian to sign this form prior to departure. This Assumption of Risk Form is part of our terms and conditions of passage.
4. Passengers agree to disclose any pre-existing medical condition or any other condition that may cause the passenger to suffer injury or aggravate a pre-existing medical condition during the transfer or charter.
5. Freedom Exclusive Charters reserve the right to alter the price, departure time, departure point when required.
6. In the event that Freedom Exclusive Charters needs to cancel a transfer or charter due to inclement weather or for any other reason, rescheduling options (subject to availability) will be made available and in the event, no options are available a refund will be issued.
7. Cancellations by Charterer Cancellations outside of 14 days of departure date will incur a 20% cancellation fee of the total charter fee. Cancellations between 48 hours and 14 days from departure time will incur a 50% cancellation fee of the total charter fee. Cancellations within 48 hours of departure time will incur a 100% cancellation fee of the total charter fee. Please note: Tours operate in all weather conditions and will not be cancelled due to rain or overcast skies. Cancellations will only occur in the event of weather deemed unsafe or dangerous by Freedom Exclusive Charters.
8. Freedom Exclusive Charters are not liable for any loss due to delays caused by unforeseen circumstances, including but not limited to inclement weather, marine incidents or breakdowns.
9. Freedom Exclusive Charters recommends passengers take out travel insurance.
10. Passengers must adhere to the directions given by the Master at all times.
11. Passengers agree to indemnify us against any and all claims arising from their participation in the transfer or charter, including any and all claims for injury, damage or loss.
12. Freedom Exclusive Charters reserve the right to refuse transfers or charters to passengers for whatever reason.
13. Passengers may be filmed/photographed during their transfer or charter. Freedom Exclusive Charters reserve the right to use or reproduce any film/photos for any purpose without notification, compensation or payment.
14. All bookings must be paid in full prior to the booking date.
15. Freedom Exclusive Charters reserve the right to refuse service to those who are believed to be affected by alcohol or drugs and no refund will be provided.
16. Refund Policy No refunds within 48 hours of departure unless the Operator cancels the activity due to waterway, or weather conditions, insufficient reservations or any other unforeseen event or circumstances. Otherwise, refunds are granted solely at the discretion of the Agent according to the Operator’s cancellation policy. Where there is a ‘no show’ without prior notification or cancellation in the required time are not eligible for a refund. Refunds may only be obtained from the Booking Agent. Note no transaction fee is refundable. Refunds are available for cancellations outside 48hrs for bookings made directly with Freedom Exclusive Charters.
17. Freedom Exclusive Charters is the trading name of the ownership company Freedom Boat Charters Pty. Ltd. ABN 52 633 902 397.
18. Privacy Policy
    Freedom Exclusive Charters are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
    What is Personal Information and why do we collect it?
    Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers. This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.freedomboatcharters.com.au from other publicly available sources and from third parties. We don’t guarantee website links or policies of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
    Sensitive Information
    Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
    Sensitive information will be used by us only:
    • For the primary purpose for which it was obtained
    • For a secondary purpose that is directly related to the primary purpose
    • With your consent; or where required or authorised by law.
    Third Parties
    Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
    Disclosure of Personal Information
    Your Personal Information may be disclosed in a number of circumstances including the following:
    • Third parties where you consent to the use or disclosure; and
    • Where required or authorised by law.
    Security of Personal Information
    Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
    When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
    Access to your Personal Information
    You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Freedom Exclusive Charters will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
    Maintaining the Quality of your Personal Information
    It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
    Policy Updates
    This Policy may change from time to time and is available on our website.
    Privacy Policy Complaints and Enquiries
    If you have any queries or complaints about our Privacy Policy please contact us at:
    Freedom Exclusive Charters
    PO Box 443, Cannonvale Q 4802
    info@freedomboatcharters.com.au
    1800 202 909
    Privacy Policy last updated March 2020.