Our T&Cs:

All cancellations must be in writing.

Please note that all cancellations will incur an administration fee.

Please see our terms and conditions  for details prior to booking.

Additional Tour Operator's Cancellation Policy:

All fares are inclusive of Marine Park fees and GST.

Dive / Snorkel sites are weather and tide permitting.

Whitsunday Dive Adventures reserves the right to arrange alternate itinerary where necessary. Please note departure times may sometimes be weather and tide dependent. Please reconfirm your booking at least 48 hours prior.

Whitsunday Dive Adventures may use photographs of our clients in promotional material, including but not limited to social media. If you do not consent please advise Whitsunday Dive Adventures before your trip.

Liability

Clients should note that adventure travel involves risk. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to the actions of the clients which are beyond our control. Tours are not suitable for guests with pre-existing back, neck or hip injuries or who are pregnant. Minimum age 6 years. A signed release will be required from all participants on departure. We recommend you take out travel insurance.

Fitness and Health

Although good physical health and a positive attitude are essential, you do not need any prior experience to partake in a Whitsunday Dive Adventure.

For diving, every diver is required to complete a medical questionnaire and satisfy age and medical requirements.

Queensland legislation requires every diver above the age of 45 to have a medical clearance signed by their physician!

We make it clear divers cannot fly for 24 hours after diving and the company accepts no liability for medical conditions experienced as a result of flying after diving.

Cancellation/Refund Policy

Should you wish to cancel your booking, all cancellations must be advised in writing to diving@whitsundaydiveadventures.com and the following conditions will apply:

Dive Courses

Cancellations, Refunds and Change of Date/Transfer

You are entitled to a refund:

- If you cancel up to 14 days prior to commencement date of the course. (course fee less $25 booking fee plus any associated course material)

- If you fail the dive medical (done prior to arrival to your course), we will refund your course fee, less a $25 booking fee plus any associated course material.

You are not entitled to a refund:

- If you cancel within 14 days of the booked event. (new bookings made within 14 days of course commencement date are also non-refundable)

- If the course was purchased on discount/special offer

- If you cancel once the course has commenced.

- if you answer “yes” to any question on our medical questionnaire in the morning of your course.

Any resulting change of dates, delays, or incapability of continuing the course will be charged as per pricelist.

Transfer/change of course dates:

- If you change course dates within 14 days of course commencement date, a $299.00 fee will apply

- Once you have started the course, if you request to complete the remainder on different dates, a $349.00 fee will apply

- Course dives postponed due to weather are non-refundable, alternate dates will be supplied or a store credit will be applied.

All SSI/PADI courses must be completed within 12 months of commencement date.

Dive Tours

- Fully refundable up to 48hrs prior to departure.

- Bookings cancelled within 48hrs of tour departure are non-refundable

Private Charters

- Private Charters cancelled within 21 days before booking date will receive a full refund.

- Private Charters cancelled within 20-14 days will loose their deposit.

- Private Charters cancelled within 14 days are non-refundable.

Please Note: On occasion, in the interest of guest safety, we may have to cancel tours due to unfavorable weather conditions. In this unlikely event, you will be offered travel on another suitable day or issued a refund, minus 3% booking fee of the total fare price.

Payment Conditions

- Dive Course bookings made more than 14 days prior to course commencement date require a 30% deposit upon booking, with the balance to be paid 14 days prior to the course starting.

- Dive Course bookings made within 14 days of course commencement date must be paid in full at the time of booking.

- Dive Tours must be paid in full at time of booking.

- Private Charter bookings made more than 14 days prior to departure date require a 40% deposit upon booking, with the balance to be paid 14 days prior to departure date.

- Bookings made using credit card will incur a non-refundable 1.5% surcharge.

Interstate/International Bookings

We understand that travel plans may be impacted due to the Coronavirus pandemic, personal/work circumstances and ongoing government travel restrictions and regulations. These circumstances will be assessed on a case-by-case basis.

Travel Insurance

We recommend you purchase travel insurance at the time of booking any travel. Any cancellations etc. may be claimed via your insurance.

Notes:

We do not have a minimum age in place for our private charters, we leave that decision for the parents.

We do have lifevests for toddlers/ young children of all ages - Please advise at time of booking if required.