Our T&Cs:

All cancellations must be in writing.

Please note that all cancellations will incur an administration fee.

Please see our terms and conditions  for details prior to booking.

Additional Private Charter Vessel's T&Cs:

** Please note a 15% surcharge will apply on public holidays**

TERMS & CONDITIONS

Please note we operate sailing vessels. We endeavour to use our sails, but this will depend upon winds and weather conditions.

Sailing to Whitehaven Beach is part of the experience and we are not as quick as some of the speedier vessels not relying on sails.

Also, as we have sailing vessels, please also note you may get wet from waves, depending on the conditions. We are inside the Great Barrier Reef which means we are more sheltered than in the open ocean but if you have not experienced a sailing vessel, it is quite different for e.g. from a ferry. If you have any questions at all about this, please contact us.

PRIVATE CHARTERS

ITINERARY

Itinerary can change due to weather/tides.

The Master must be always obeyed.

PAYMENT

A 50% non-refundable deposit is required at time of booking.

Final balance due 60 days prior to travel.

Cancellations 30 days before departure will result in forfeiting 100% of the payment.

Cancellation 60 days before departure will result in forfeiting 50% of the payment.

Prices are based on twin-share accommodation unless otherwise specified.

Travel insurance is strongly advised to protect against unexpected circumstances which might result in cancellation of the booking.

ALCOHOL

No BYOG please. We are fully licensed. And we have a card only bar. We do have a tantalising array of extras to add to your meals onboard as well as several deluxe drink

packages. Our online shop offers private charter guests the option of choosing alcohol pre purchased or choose from an array of upgrades including seafood, charcuterie boards and cakes. https://www.whitsundaysailing.com.au/shop

*Please note- red wine is not permitted as it stains the deck

MILADY PRIVATE CHARTERS

Private charter bookings will be confirmed on payment of non-refundable 50% deposit.

Private charter balance payments to be made on the date of the charter unless requested otherwise by the guest.

Cancellations 30 days before departure will result in 100% of the payment. Cancellation 60 days before departure will result in 50% of the payment

Travel insurance is strongly advised to protect against unexpected circumstances which might result in cancellation of the booking.

Waivers must be signed prior to boarding by all guests including parents/guardians signing on behalf of children.

Dietary requirements Private Charters on MiLady:

Dietary costs (includes all special dietary requests aside from vegetarian/pescatarian):

● Day Sail - $10pp

Allergies- Please be aware that we cannot guarantee the absence of nut traces in some of the catering items.

To ensure your safety, we recommend that you bring your own food e.g. if you have nuts or any other food e.g. allergies.

Other Conditions

WAIVERS

All guests must sign a WAIVER (including children via parent/guardian). This will be sent via email at the time your booking is confirmed.

You must inform us of any medical conditions even if you have already listed on our waivers. It is your responsibility to make us aware of any conditions that might adversely affect your ability to swim, snorkel or otherwise enjoy the activities provided.

DAMAGES/PERSONAL INJURY

Whilst we make every effort to safeguard our guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control. Lost snorkels or stinger suits must be paid for.

ITENERARY CHANGES

All departures and itineraries are subject to weather and maybe changed or cancelled at the discretion of the Master. The Master’s instructions must be always obeyed.

STINGER SUITS

Stinger suits are provided during stinger season (November to May), and you are strongly advised to wear these suits which are provided free of charge. If you fail to take this advice, you do so at your own risk.

WET SUITS

Please note we do NOT provide wetsuits in winter. These can be hired from aqua dive Open 8am-4pm PH.4946 4074-located at the Coral Sea Marina North (the same Marina we depart from) All wetsuits must be picked up the day before your sail as the shop is not open at time we depart.

REFUNDS

If we cancel the sail due to winds or other reasons, you should be entitled to a refund or the option of changing the date. However, the terms and conditions of refunds depend on the travel agent you booked through as we do not immediately receive your funds from many of the agents. If you have booked directly through us, you will be entitled to a full refund which can be processed immediately if you cannot change to another date for your sail with us.